Last Updated: June 10, 2026
Haven Training ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide when using our website, mobile applications, and related services (collectively, the "Services").
This Privacy Policy explains what information we collect, how we use it, how long we retain it, and how users may request deletion of their information.
By using our Services, you agree to the practices described in this Privacy Policy.
When you use Haven Training, we may collect the following information:
When creating an account, we may collect:
Full name
Email address
Username
Password (stored securely and encrypted where applicable)
Account preferences
Payments are processed through Stripe. Haven Training does not store complete payment card information on our servers.
When making purchases, Stripe may collect:
Payment card information
Billing address
Transaction information
Please review Stripe's Privacy Policy for information about how Stripe handles your data.
We may automatically collect:
Device type
Operating system
IP address
Browser information
App usage data
Error logs and diagnostic information
If you contact us, we may collect:
Email correspondence
Support requests
Feedback and survey responses
We use information to:
Create and manage user accounts
Provide access to training services and content
Process payments and transactions
Communicate with users
Respond to customer support inquiries
Improve our Services
Maintain security and prevent fraud
Comply with legal obligations
We do not sell your personal information.
We may share information with trusted third-party service providers that help us operate our Services, including:
Stripe for payment processing
Cloud hosting providers
Analytics providers
Customer support providers
Security and fraud prevention services
We may also disclose information when required by law or when necessary to protect our legal rights, users, or Services.
Haven Training retains user information only as long as necessary to provide Services and comply with legal obligations.
Generally:
Account information is retained while your account remains active.
Training records and user content are retained while your account remains active and for up to 24 months after account closure unless a deletion request is received.
Transaction and payment records may be retained for up to 7 years to comply with tax, accounting, and legal requirements.
Support communications may be retained for up to 24 months.
Security logs and technical records may be retained for up to 12 months.
When information is no longer needed, it is securely deleted or anonymized.
Users may request deletion of their personal information and account data at any time.
To request deletion of your account and personal information, contact:
Email: info@haventrainingaz.com
Please include sufficient information to verify ownership of the account.
After verification of your request:
Personal account information will be deleted or anonymized.
User content associated with the account will be removed where technically feasible.
Deletion requests are generally processed within 30 days.
Certain information may be retained when required for:
Legal compliance
Fraud prevention
Security purposes
Tax and accounting obligations
Enforcement of agreements
Any retained information will be securely stored and deleted when retention is no longer legally required.
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Haven Training is not intended for children under the age of 12.
We do not knowingly collect personal information from children under 12. If we become aware that personal information has been collected from a child under 12 without appropriate parental consent, we will take reasonable steps to delete that information promptly.
If you believe a child under 12 has provided personal information to Haven Training, please contact us at info@haventrainingaz.com so we can investigate and take appropriate action.
Depending on your location, you may have rights regarding your personal information, including:
Access to your information
Correction of inaccurate information
Deletion of your information
Restriction of processing
Objection to certain processing activities
To exercise these rights, contact us at info@haventrainingaz.com.
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date.
Continued use of the Services after changes are posted constitutes acceptance of the revised Privacy Policy.
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:
Haven Training
Email: info@haventrainingaz.com